Shopping Online

Placing an order online

From our online menu you can browse our catalogue by choosing a product category in the navigation bar. If you have an item in mind you may use the search bar to refine your search. Once you have finished shopping you can review your shopping bag and complete the checkout process by clicking on the shopping bag icon in the top right hand corner of the page.

Product Information & Dimensions

Every one of our items has a product description with details specific to each products specs, materials and dimensions found beside the item.

Payment Options, Invoices and Tax

OKV accepts payment through all major credit cards including PayPal.
Only after we have verified your card details, confirmed availability of the products and prepared the order for shipping will the total be charged to your credit card. LiveOKV.com guarantees the total security of all transactions. (The charge will be in the same currency as the prices you see at checkout.) The order total reflects estimated sales tax. There will be no extra duties or taxes upon delivery.

Order Confirmation

Once the order is complete you will be sent an invoice for every order placed online with the billing details entered at checkout.

If you have not received the order confirmation email within 24 hours from completing your purchase, it is possible that the order was not registered properly in our systems. If you are not sure if your order has been correctly processed, please contact us straightaway.

Delivery Times

Please note orders take 1-3 days to process; therefore the delivery time is estimated from the day the product is shipped.
Shipping:
Ground Delivery (delivery in Canada only 1-7 working days)
Standard Overnight Delivery (delivery in Canada only, next business day $35)
2 Day Delivery (delivery in Canada only 1-2 working days $25)
International Economy (2-5 business days across US 25$)
You can select your preferred delivery method at checkout. Please note delivery times are during office hours on business days (Monday to Friday) and require signature upon delivery.

Cancelling or Modifying your Order

Once the order has been prepared for shipping, it can no longer be cancelled.
For security reasons we cannot modify your order once it has been submitted. If you happen to notice any minor mistakes, please contact us and we will do our best to provide assistance.

Need Assistance?

E-mail us at [email protected]

Shipping

Shipping Options and Costs

All our orders are shipped through FedEx. We offer the following delivery options:

Ground Delivery (delivery in Canada only 1-7 working days)
Standard Overnight Delivery (delivery in Canada only, next business day $35)
2 Day Delivery (delivery in Canada only 1-2 working days $25)
International Economy (2-5 business days across US 25$)

Please note orders take 1-3 days to process; therefore the delivery time is estimated from the day the product is shipped. OKV is unable to ship orders to General Delivery, P.O. Boxes, Poste Restante addresses.

Tracking your order

Once the package is shipped you will receive a confirmation email from our courier, FedEx, containing your Tracking Number to check the most up to date status of your order. On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

When to Expect Delivery

Please note delivery times are during office hours on business days and require a signature upon delivery. We suggest you choose a shipping address where someone will be available during the day.
If nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, please contact us directly via email at [email protected]

Delivery Tuesday to Saturday for packages shipped with Ground service, and Monday to Friday for packages shipped with 3rd Day or Overnight service.

Countries We Ship to:

  • Canada
  • United States of America

Returns

Return conditions

Merchandise can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated in our terms of purchase. Fill out the return card found in your order parcel and kindly follow the Return Instructions provided to request your return. All returning merchandise must be in its original condition, tags and accessories included, authenticity cards with packaging and accompanied by original proof of purchase from LiveOKV.com enclosed. If your return does not meet the conditions listed, the package will be sent back to you.  Once the return is accepted, the refund will be issued.
All returns must be shipped from the same country they were purchased from.

If you come across any issue with the products you received but do not wish to make a return, please contact us. We will be happy to accommodate you.

Requesting and shipping your return

Merchandise can be returned for any reason within 30 days from delivery. Return shipping is free through Canada Post: you can simply call the courier to arrange pick up or leave the package at a drop-off point. Prepare the items you wish to return in the original box, including the filled in Return Card and ensure the box is safely sealed before leaving it with the courier. The return must meet the conditions stated in our terms of purchase. If you decide to return with a different courier, the shipping will be at your own expense.

Refund Times

Once your package is received, we will verify the integrity of the items before accepting the return and requesting a refund. Allow between 5 and 10 days for the return to be processed. The refund is issued directly to the same card or PayPal account used during the original purchase. Please note that the refund amount will be the purchase price of the returned products, sales tax included, less the original shipping costs. A confirmation email will be sent as soon as we have requested the refund. The credit should be visible in your account within one week of PayPal orders, or within one or two billing cycles for credit card orders from when you received our email.